DISPUTE RESOLUTION PROCESS
Prestige Loans Pty Ltd trading as Prestige Loans and Wealth Creation
ACN 095 867 593
ABN 39 095 867 593
Australian Credit Licence No 390025
INTERNAL DISPUTE RESOLUTION (IDR)
Should you have a complaint we will do the best to resolve it via our internal dispute resolution process.
Complaints can be made by contacting our complaints contact person
By email: email@example.com
By written letter: PO Box 3270, Lesmurdie WA 6076
By facsimile: (08) 9476 6221
By telephone: (08) 9325 8427
We will endeavour to deal with your complaint as quickly as possible.
EXTERNAL DISPUTE RESOLUTION (EDR)
Prestige Loans and Wealth Creation is a member of an independent external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA). If at any time, you feel your complaint remains unresolved or you wish AFCA to further investigate your complaint, you can contact AFCA as detailed below: