DISPUTE RESOLUTION PROCESS

Prestige Loans Pty Ltd trading as Prestige Loans and Wealth Creation

ACN 095 867 593
ABN 39 095 867 593
Australian Credit Licence No 390025

INTERNAL DISPUTE RESOLUTION (IDR)

Should you have a complaint we will do the best to resolve it via our internal dispute resolution process.

Complaints can be made by contacting our complaints contact person

By email: complaints@prestigeloans.com.au
By written letter: PO Box 3270, Lesmurdie WA 6076
By facsimile: (08) 9476 6221
By telephone: (08) 9325 8427

We will endeavour to deal with your complaint as quickly as possible.

EXTERNAL DISPUTE RESOLUTION (EDR)

Prestige Loans and Wealth Creation is a member of an independent external dispute resolution scheme, the Credit Ombudsman Services Limited (COSL). If at any time, you feel your complaint remains unresolved or you wish COSL to further investigate your complaint, you can contact COSL as detailed below:

Credit Ombudsman Services Limited
Internet: www.cosl.com.au
Email: info@cosl.com.au
Postal Address: PO Box A252 SOUTH SYDNEY NSW 1235
Telephone: (02) 9273 8455
Facsimile: (02) 9273 8440